SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair LLC offers you a REPAIR SERVICE for Samsung power supply board BN96-01217A used in a number of Samsung 42'' SP and SPP series plasma TVs.
REPAIR SERVICE means that you have to send us your defective board which we will attempt to repair, test and return to you.
Please note that repairing the board is not always possible, i.e. the result is not guaranteed. A blown IC2, for example (it's usually easy to see when it is bad) often goes along with a burned transformer T3S and that one we can not source as it is made especially for that board and not available as a discrete component.
We do not charge service fees in the cases when we fail to restore the board's functionality. You still pay for return of the board (if you want it), but nothing more.
Also not that service does NOT include replacement of the large pairs of electrolytic capacitors which are almost always bulged, but almost never reason for a failure; the reason we do not replace them is simply because the listed price does not allow it - a single capacitor of those goes $5-$9 and replacing a pair let alone both pairs simply eats the little profit there is in the asking price.
If you want those replaced you may talk to us and pay for the parts separately or just send them along with the board - we won't charge you extra for replacing them.
There are several different ways that we have seen the power supply board fail.
The board and the TV can be totally dead, no response or sign of life whatsoever.
The TV may come up and respond to command, produce sound if properly configured, but may have nothing on the screen.
Bear in mind that those and other failure symptoms are ot guaranteed indications for a bad power supply board; other boards may be bad in a way that causes the same failure symptoms.
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
We ask that the board arrives here in good physical condition and without traces of tampering. If someone (other than us, that is) has already attempted to service the board then please contact us with a description/pictures and do not directly place an order. We reserve the right to refuse service to boards that have signs of repair attempts.
If you have any questions do not hesitate to ask.